Fenciwin Terms & Conditions — Clear & Simple English

Fenciwin (fenciwin.bet) is an online betting platform offering Sports Betting, Live Casino, and other gaming services to users in Bangladesh. By using this platform, you are considered to have automatically agreed to all the terms and conditions set out below.

To use Fenciwin's services, you must:

• Must be at least 18 years of age
• Must be of sound mental health and capacity
• Access is not permitted from any country or region where online betting is strictly prohibited
• Accounts must be opened in your own name and for your own use — not on behalf of anyone else

Although these terms are written in English, the original legal document is maintained in English. In the event of any dispute, the English version shall prevail. We will, however, always provide clear explanations in plain language.

To create an account on Fenciwin, you must provide accurate and truthful information. Accounts created with false or incorrect details may be closed at any time, and any deposited funds may be forfeited.

One Person, One Account: Each person may register only one account. If multiple accounts are found under the same identity, all accounts will be closed and all bonuses will be forfeited.

KYC Verification: For large withdrawals or amounts exceeding a certain threshold, Fenciwin may require identity verification. You may be asked to submit a National ID (NID), passport, or another government-issued document.

• You must provide your correct name, phone number, and email address at registration
• Password must be at least 8 characters and contain a mix of letters and numbers
• Users are solely responsible for the security of their own accounts
• Sharing account credentials with anyone else is strictly prohibited
• Any suspicious login activity must be reported to our support team immediately

Deposits and withdrawals on Fenciwin are completely safe and transparent. We support transactions via Mobile Pay, Nagad, Rocket, and bank transfer.

Deposit conditions:

• Minimum deposit amount is 500 BDT
• Deposits are generally credited to your account instantly
• Only payment methods registered in your own name may be used
• Use of third-party payment accounts is strictly prohibited

Withdrawal Conditions:

• Minimum withdrawal amount is BDT 1,000
• Withdrawal requests are typically processed within 1–24 hours
• Express withdrawal is available for accounts with completed KYC verification
• Withdrawals may be held if the wagering requirements attached to a bonus have not been met
• For suspicious transactions, Fenciwin may take additional time to complete verification

Fenciwin regularly offers a variety of bonuses and promotional offers. Each bonus comes with specific terms and conditions that you should familiarise yourself with before claiming.

Wagering Requirement: Every bonus comes with a wagering multiplier. For example, if you receive a BDT 1,000 bonus with a 10x wagering requirement, you must place BDT 10,000 in bets before you can make a withdrawal.

• The welcome bonus is available once on your first deposit only
• To claim a bonus, you must make a deposit within the specified time window
• Any attempt to claim bonuses through multiple accounts will result in all bonuses being forfeited
• Bonuses are generally valid for 30 days — any unused bonus will expire at the end of this period
• Wagering restrictions may apply to certain games or markets
• Fenciwin reserves the right to modify or cancel any bonus offer at any time

The following rules apply to all bets placed on Fenciwin. These rules apply equally to all users.

Bet Acceptance: A bet is only considered confirmed once the system has successfully processed it and the stake has been deducted from your account. A bet is not active until confirmation is received.

• Minimum bet amount is BDT 20
• Maximum bet amounts may vary depending on the market and event
• Odds may change during live betting — the odds at the exact moment your bet is placed will be the ones that count
• If a match is cancelled, your stake will be refunded
• If one leg of an accumulator bet is voided, that leg will be counted as odds of 1.0
• If a bet is accepted at incorrect odds due to a technical error, Fenciwin reserves the right to void that bet

Outcome determination: Official results are determined based on the announcement of the relevant sports authority. In disputed cases, Fenciwin's decision shall be final.

Fenciwin is committed to maintaining a fair and safe environment. The following activities are strictly prohibited, and violations may result in account closure as well as legal action:

• Transactions involving money laundering or funds from illegal sources
• Bonus abuse — collecting bonuses through multiple accounts or false information
• Betting using match-fixing or insider information
• Using arbitrage betting or exploiting system vulnerabilities to gain an unfair advantage
• Using another person's account or betting on behalf of a third party
• Betting using automated software or bots
• Threatening or harassing Fenciwin staff
• Attempting to breach or compromise the platform's security systems

Fenciwin treats the security of your personal information as its top priority. We never sell your data to third parties.

The information we collect is used solely to provide our services, prevent fraud, and meet legal obligations. For more details, please see our Privacy Policy Policy.

• All data is protected with SSL encryption
• Payment information is stored in compliance with PCI-DSS standards
• You have the right to access or correct your information
• Even after an account is closed, certain information may be retained for legal compliance purposes

Fenciwin believes betting is a form of entertainment, not an addiction. That's why we provide a range of tools and measures to promote responsible betting.

• Deposit limits: Set your own daily, weekly, or monthly deposit limits
• Betting limits: Set a limit on how much you can bet within a given time period
• Cooling-Off Period: Take a temporary break from your account for anywhere between 24 hours and 30 days
• Self-Exclusion: Request a long-term account suspension
• Reality Check: Review a summary of your betting activity after a set period

If you notice any signs of problem gambling, contact our support team immediately or Responsible Gaming Learn more on the page.

You can close your account at any time by contacting our support team. Before closing, please ensure there are no pending bets or withdrawals on your account.

Reasons Fenciwin may suspend or close an account:

• If evidence of a terms violation is found
• Registering with false or inaccurate information
• If fraudulent or suspicious activity is detected
• Under the direction of legal authorities
• Extended inactivity (more than 12 months)

If an account is closed due to a terms violation, any bonus balance will be forfeited. However, actual deposited funds will be returned — unless they are connected to fraudulent activity.

Fenciwin reserves the right to update these Terms & Conditions at any time. Users will be notified of significant changes via email or an in-platform notification.

Continued use of the platform after any changes will be considered acceptance of the updated terms. We recommend checking this page regularly.

Contact: If you have any questions or complaints about these terms, please get in touch with us:

• Email: support@fenciwin.bet
• Live Chat: available at the bottom-right corner of any page on the platform
• Support hours: 7 days a week, 24 hours a day