When you open an account or place bets on Fenciwin, we collect certain information about you. Here's a straightforward explanation of what we collect, why we collect it, how we store it, and who it's shared with.
Fenciwin (fenciwin.bet) is an online betting platform providing Sports Betting and gaming services to users in Bangladesh. This Privacy Policy explains what information Fenciwin holds about you and exactly how it is used.
This policy applies when you:
Our Commitment: Fenciwin never sells your data. We only collect what is genuinely needed to provide our services.
This privacy policy has been developed in accordance with international data protection standards (GDPR) and applicable local laws. We believe you should have full control over your own information.
Fenciwin collects your information in three ways — what you provide directly, what is gathered automatically through your usage, and what is verified through legitimate third parties.
| Data Type | Example | Source |
|---|---|---|
| Identity Information | Full name, date of birth, national ID number | Provided directly by you |
| Contact Information | Email, mobile number, address | Provided directly by you |
| Financial Information | Mobile Pay/Nagad number, bank account (for verification purposes only) | Provided directly by you |
| Usage Data | Bet history, login time, favorite games | Automatically |
| Device Information | IP address, browser type, operating system | Automatically |
| KYC Documents | NID photo, passport, selfie (required during verification) | Uploaded by you |
Important: Fenciwin never stores your bank password or full card number directly. Payment details are transmitted in encrypted form directly to the payment gateway.
Fenciwin collects your information only for specific, legitimate purposes. We do not retain any data that isn't necessary.
Transparency Guarantee: Fenciwin will never use your data for any purpose not stated here. If a new purpose arises, you will be informed before your data is used for it.
Your information is used solely to keep Fenciwin's services running smoothly. Below is a breakdown of what data is collected and how it is used:
Fenciwin analyzes your betting behavior to customize responsible betting tools — for example, automatically sending alerts if excessive betting is detected. This is done solely for your protection.
The Fenciwin website and app use cookies — small data files stored in your browser that help improve site functionality.
Types of cookies we use:
You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause some features to stop working properly.
Please note: Fenciwin does not use any third-party advertising cookies or cross-site tracking. Your browsing habits are not tracked across other websites.
Fenciwin uses industry-standard security technology to protect your data. Our security layers include:
In the event of a data breach, Fenciwin will notify affected users within 72 hours and take immediate steps to resolve the issue.
You have full control over your data on Fenciwin. To exercise any of the rights below, please contact our support team:
You can request to view any information we hold about you.
You can request that any incorrect or outdated information be corrected.
You may request that your data be deleted after account closure (except where required by law).
You can request that we stop using your data for specific purposes.
You may request a copy of your data in a standard, portable format.
You can object to the processing of your data for marketing or analytics purposes.
Request Process: Email us at support@fenciwin.bet. We'll respond within 30 days. For urgent matters, reach us via live chat.
Fenciwin does not retain data longer than necessary. However, certain information must be kept for a defined period due to legal requirements:
After the designated period, data is securely deleted or fully anonymized.
If you have any questions about this privacy policy or how your information is used, please contact us:
We take all complaints seriously and aim to respond within 7 business days. Your privacy is our top priority.
Policy Changes: If this privacy policy changes, you will be notified in advance at your registered email address. Continued use of the site after any changes constitutes acceptance of the updated policy.
We don't just talk about protecting your data — we actually do it
Every transaction and piece of personal data is secured with 256-bit SSL encryption. No third party can intercept or read your information in transit.
Fenciwin never sells your name, phone number, or email to advertisers. You will only receive offers from Fenciwin itself.
Turn off marketing, view your data, or delete your account anytime from your account settings — it's all in your hands.
Fenciwin follows GDPR guidelines. We uphold the highest international standards to protect your data.
You will be notified by email in advance of any changes to this policy. No changes are made without prior notice.
Our support team is available 24/7, seven days a week, for any questions about data privacy.
Frequently Asked Questions About Our Privacy Policy